Radio Times is a well loved household name, with over 100 years of history under its belt, covering a broad range of topics and news from TV, cinema, radio and most recently gaming.

Radio Times were looking for support managing their community and they needed a team who were confident and knowledgable about a range of TV and cultural moments.

Television can be quite a divisive subject, and Radio Times were keen to ensure they were talking to their community like a fan of TV, someone in the know about their favourite show, but not a know-it-all. We were to be just as excited about a new show as the people at home.

In addition to this was the ambition to ensure community engagement was interesting and had the ability to open up a conversation with followers, rather than just blanket broadcast replies, as well as spotting trending moments and talking points that the brand could potentially get involved with.

Alongside community management, we also work closely with the in-house team on supporting specific content.